Privacy Policy

1. Who We Are

The data controller responsible for your personal data is:

• Business name: MB Cleaning Squad
• Address: 6 Graham Rd, London E8 1BZ, United Kingdom
• Email: [email protected]
• Phone: +44 078 6767 7263

If you have any questions about how we handle your data, please contact us using the details above.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

• Your name, email address, and phone number when you submit an enquiry or booking request via our contact form
• Your property address or business address when you request a cleaning quote
• Any additional information you choose to include in your messages to us

2.2 Information Collected Automatically

• IP address and browser type when you visit our website
• Pages visited, time spent on site, and referring URLs (via analytics tools)
• Cookie data, as described in our Cookie Policy

We do not collect sensitive personal data (such as health information, financial details, or payment card data) through this website.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• To respond to your enquiries — when you contact us, we use your details to reply and provide the information or quote you requested
• To arrange and manage service bookings — we use contact and address details to coordinate cleaning visits
• To improve our website — anonymised analytics data helps us understand how visitors use our site and identify areas for improvement
• To comply with legal obligations — we may retain certain records as required by UK law (e.g. for tax or accounting purposes)

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:

• Contractual necessity — processing is necessary to fulfil a service agreement or take steps at your request before entering into one
• Legitimate interests — we have a legitimate interest in responding to enquiries and improving our services, provided this does not override your rights
• Legal obligation — where we are required to process data to comply with UK law
• Consent — where you have given explicit consent, such as for optional cookies

5. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information in limited circumstances:

• Service providers — we may share data with trusted third-party providers who assist in operating our website or delivering our services (e.g. email hosting, scheduling tools), under strict data processing agreements
• Legal compliance — we may disclose information where required by law, regulation, or court order
• Business transfers — in the event of a business merger or acquisition, your data may be transferred as part of that transaction

Any third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

6. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law:

• Enquiry and contact form data is retained for up to 12 months after your last interaction with us
• Records related to completed service bookings may be retained for up to 6 years for legal and accounting purposes
• Analytics data is retained in anonymised form and may be kept indefinitely

Once data is no longer required, we securely delete or anonymise it.

7. Cookies

Our website uses cookies to improve your browsing experience. For full details of the cookies we use and how to manage them, please refer to our Cookie Policy.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can request that we delete your data, subject to certain conditions
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to object — you can object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include using HTTPS encryption on our website and restricting access to personal data to authorised personnel only.

While we take reasonable steps to secure your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any website you visit.

11. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data, please contact us:

• Email: [email protected]
• Phone: +44 078 6767 7263
• Post: MB Cleaning Squad, 6 Graham Rd, London E8 1BZ, United Kingdom